Role Title: Crisis Intervention Volunteer
Responsible to: Crisis Intervention Coordinator/Volunteer Coordinator
Responsible for: Providing support, guidance and practical help to individuals accessing services at the Brick Project
Hours of Work: 3 or more hours per week
Location: The Brick Project, 10 Arcade Street, Wigan WN1 1LU

Main purpose of role

As a Crisis Intervention Volunteer you will be the forward face of the charity for the majority of the individuals presenting to The Brick Project. In Crisis Intervention we work to support individuals with a range of social and housing needs in an attempt to assist them to positively move forward from their present difficulties.

The role does require an amount of face to face discussion and electronic form filling and profiling so a basic level of computer skills would be expected in the role. 

About the organisation

Queen’s Hall Action on Poverty (QHAP) is dedicated to delivering sustainable, quality and effective services to the people of Wigan and Leigh. QHAP is a Christian Charity and a Company Limited by Guarantee.   Our services include

  • The Brick Works
  • The Brick Shop
  • The ReWorks
  • The Brick Project – including food bank, outreach, crisis intervention and emergency access accommodation.

Our Organisation provides several homelessness services to the Wigan Borough.

Key Tasks:

  • Attend the CI department as and when arranged on the rota
  • Participate in initial and ongoing training
  • Liaise effectively with the CI coordinator and agree support plans
  • Establish appropriate boundaries and rapport with those using the service
  • Provide support, guidance and encouragement to those using the service and other volunteers/staff
  • Remain non-judgemental on an individual’s lifestyle choices 
  • Maintain electronic records accurately as required
  • Liaise with Brick Project staff, working as a team to signpost and solve problems
  • Maintain confidentiality of those using the service
  • Participate in supervision meetings as required
  • Be responsible, as required, for health and safety issues, including safeguarding and light domestic duties i.e. keeping the CI and reception areas tidy
  • Monitor own wellbeing and capacity and draw on Brick Project support as appropriate
  • Be a positive representative of The Brick and the Queens Hall Action on Poverty

Training and Support:

Induction training will be provided as well as ongoing training and support.

Supervision (One to One’s with Team Lead):

Supervisions are not scheduled but we encourage you to request one with your team lead or volunteer coordinator at any point you feel this would be beneficial or as and when a concern arises.


QHAP will repay the cost of travel to and from the projects for volunteering sessions within borough.


The nature of the Crisis Intervention volunteer role is to be forward face of the Brick Project and provide practical help and support to the Brick clients helping to establish a reliable and dedicated team across Monday – Friday 9.30am – 4.30pm.  The volunteers liaise with a range of specialist services including those within Housing, Benefits and Health fields to provide the most appropriate way forward for the individuals who present to The Brick Project. All Crisis Intervention volunteers are provided full training and support to feel fully comfortable in their role, irrelevant of their previous knowledge and experience. Commitment is also expected where possible with regards to attending team meetings and training as and when required. 

Person Specification

Knowledge, Skills & Qualities

  • An understanding of the range of possible issued that may be presented by the individuals using the service
  • Good listening and communication skills 
  • Ability to show empathy with an individual’s situation
  • Non-judgemental asset based approach i.e. emphasis based on an individual’s strengths and preferences
  • Ability to use problem solving skills
  • Ability to use action planning skills
  • Comfortable handling emotionally sensitive information
  • Flexibility and willing to help in other departments
  • Able to maintain strict confidentiality
  • A basic level of computer literacy 

Please download the attached documents for more information and return completed application forms to

Download “Job Application Form” Job-Application-Form-The-Brick-.doc – Downloaded 904 times – 1 MB


Download “Vision-and-Mission-statement-1.pdf” Vision-and-Mission-statement-4.pdf – Downloaded 587 times – 473 KB