By: thebrick On: May 27, 2019 In: Job Vacancies, Volunteer Comments: 0

Role Title: Brick Shop Volunteer
Responsible to: Brick Shop Supervisor /Volunteer Coordinator
Responsible for: Assisting The Brick Shop
Hours of Work: 3 or more hours per week
Location: The Brick Shop, 160 Gidlow Lane, Wigan.

Main purpose of role

The Brick Shop Volunteer role is essential in supporting the established Brick Shop Team and to maintain the great reputation and income revenue that this shop has gained. The Brick Shop is about delivering a positive reuse message to the community, to sell good quality pre-loved furniture, clothing and other items and to prepare and support with internal referrals for welfare packages and clothing to individuals using The Brick services. Quite often trainees from The Brick Works who have expressed an interest in retail may undertake a placement at The Brick Shop and we require Brick Shop volunteers to be accommodating, friendly and supportive. The Brick Shop is part of The Queens Hall Action on Poverty and The Brick Project. 

About the organisation

Queen’s Hall Action on Poverty (QHAP) is dedicated to delivering sustainable, quality and effective services to the people of Wigan and Leigh in an asset based approach (i.e. Emphasis placed on an individual’s assets as well as their support needs). QHAP is a Christian Charity and a Company Limited by Guarantee.   Our services include

  • The Brick Works
  • The Brick Shop
  • The ReWorks
  • The Brick Project – including food bank, outreach, crisis intervention and emergency access accommodation.

Our Organisation provides several homelessness services to the Wigan Borough.

Key Tasks:

  • Ensure that everyone is made welcome who enters the Brick Shop
  • To receive, sort, price and display incoming items
  • To operate the till
  • Be a positive and passionate ambassador for The Brick
  • To assist with general shop duties including cleaning rotas
  • Attend meetings as required
  • Participate in supervision meetings as required
  • Maintain confidentiality of clients
  • Participate in initial and ongoing training
  • Be responsible, as required, for health and safety issues, including safeguarding.
  • Monitor own wellbeing and capacity and draw on Brick Project support as appropriate
  • Be a positive representative of The Brick Project and the Queens Hall Action on Poverty

Training and Support:

Induction training will be provided as well as ongoing training and support.

Supervision (One to One’s with Team Lead):

Supervisions are not scheduled but we encourage you to request one with your team lead or volunteer coordinator at any point you feel this would be beneficial or as and when a concern arises.


QHAP will repay the cost of travel to and from The Brick Shop for volunteering sessions and for lunch expenses where eligible.


The nature of The Brick Shop Volunteer is to be part of a dedicated and committed team running the shop across 6 days . It would be expected after training that the volunteer would commit to a regular session or sessions and the hours of those sessions subject to requested leave. Commitment is also expected with regards to attending supervision, team meetings and training as and when required. 

Person Specification

Knowledge, Skills & Qualities

  • Knowledge interest in The Brick as an organisation
  • Non-judgemental approach
  • Friendly, enthusiastic and kind with customers, the public, staff and other volunteers
  • The ability to work well as part of a team and independently when necessary
  • Reliability and commitment
  • Trustworthiness
  • Basic numeracy/literacy
  • Flexibility and willing to help in other departments
  • Willingness to participate in relevant training and information sessions

Please download the attached documents for more information and return completed application forms to

Download “Job Application Form” Job-Application-Form-The-Brick-.doc – Downloaded 1722 times – 1 MB


Download “Vision-and-Mission-statement-1.pdf” Vision-and-Mission-statement-4.pdf – Downloaded 998 times – 473 KB