By: admin_thebrick On: June 8, 2021 In: Job Vacancies, Volunteer Comments: 0

Role Description and Person Specification

Role Title: Learning & Training Volunteer
Responsible to: Training Manager
Responsible for: Providing support, guidance and practical help to individuals partaking in learning, classes, sessions and training Hours of Work: At least 4 hours per week Location: Across QHAP sites and off site where necessary

Main purpose of role

  • The purpose of this role is to offer the support needed for the individuals we work with to feel it is possible to learn new skills via training courses and work experience and moreover, that we are here to support them all the way.
  • To provide support, guidance and practical help to those individuals who would like to partake in learning and training, whether that be in a group session or on a 1:1 basis either online or face to face.
  • To help set up online learning via a laptop or PC or help support a classroom session. To sit with them and guide them through courses.
  • To provide support and practical help to staff who are running a group session/ learning/teachers or to group leaders. If you feel that you can only support a session, person or class, then this is absolutely fine.

About the organisation
Queen’s Hall Action on Poverty (QHAP) is dedicated to delivering sustainable, quality and effective services to the people of Wigan and Leigh. QHAP is a Christian Charity and a Company Limited by Guarantee. Our services include

  • The Brick Works, The Brick Shop, The ReWorks, The Brick Project – including food bank, outreach, crisis intervention and emergency access accommodation.
    Our Organisation provides several homelessness services to the Wigan Borough.

Key Tasks
Participate in initial and ongoing discussions with individuals about learning and training

  • Help those that have support needs e.g. need help with reading and writing.
    Establish appropriate boundaries and rapport
  • Provide support, guidance and encouragement in the group sessions
  • Be able to help with practical help such as devising a CV or covering letter
  • Help with job searches
  • Provide support and practical help to staff, other volunteers and group sessions leaders

Role Description and Person Specification

  • Respect the individuals opinions, feelings and lifestyle
  • Maintain records as required, both paper and electronic
  • Liaise with Brick staff, working as a team to signpost and solve problems
  • Maintain confidentiality
  • Be responsible, as required, for health and safety issues, including safeguarding
  • Monitor own wellbeing and capacity and draw on Brick Project support as appropriate
  • Be a positive representative of The Brick and the Queens Hall Action on Poverty

Training and Support:
Induction training will be provided as well as ongoing training and support.
QHAP will repay the cost of travel to and from the projects for volunteering sessions.
The nature of the Group Session Volunteer role is to develop a professional relationship with the individuals partaking and to be a practical help and support to the Brick team. It would be expected after training that the volunteer would commit to a regular session and the hours of that session subject to requested leave. Commitment is also expected with regards to attending scheduled supervisions, team meetings and training as and when required.

Person Specification
Knowledge, Skills & Qualities

  • Understanding the range of possible issues that may be presented by the individuals partaking in learning and training, whether online or face to face classes on site or external.
  • Good computing skills
  • Good listening and communication skills and ability to show empathy with the individual’s situation
  • Non-judgemental approach
  • Comfortable handling emotionally sensitive information
  • Reliable and trustworthy