By: admin_thebrick On: December 11, 2020 In: Job Vacancies Comments: 0

Job Title: Service Manager – Accommodation

Salary: £28,545 – £31,545 depending on experience

Status: Full Time, Substantive

Hours: 40 per week, including some weekends and evenings on a shift pattern

Holidays: 22 days plus Bank Holidays per annum

Based at: Charity locations across Wigan and Leigh

Responsible to: Operations Director – Service Delivery

Accountable to: Queen’s Hall Action on Poverty Trustees

Closing Date: 4th Jan 2021 (we reserve the right to close this advert early if a high volume of applications is received).

Interviews: w/c 11th Jan 2021

To Apply please review the Person Specification at the link below , please attach a CV & Covering Letter, please do not click apply unless you are ready to attach your documents.

Only applications submitted via this link will be reviewed

The Brick is a growing charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. This is an exciting opportunity for an exceptional individual in a new and exciting role. Your role will be to enhance, integrate and develop all aspects of relief, whilst looking towards restoration within Emergency Accommodation delivered by the Charity. You will need to be committed in order to ensure support is provided to people from diverse backgrounds and that they are provided with information which could help self-sustaining and independent living. You will empower your team to achieve positive outcomes whilst undertaking shift work where necessary, including nights.

  • To be successful, you will need to be
  • A person of high integrity, committed and organised
  • Have excellent communication skills and the ability to
    develop excellent relationship with all stakeholders and be able to be solution focused and proactive in partnership working.
  • Flexible and able to adapt to new settings and environments and be able to work at a pace in a complex context.
  • To have a proven track record of leadership and management to empower teams to reach their potential and therefore the potential of the individual
  • To have a proven track record of performance management including contract delivery and KPI’s
  • To be able to have good knowledge of safeguarding and risk management
  • To be have knowledge of health and safety
  • To be able to manage budgets
  • To have a knowledge of national and local housing and homeless strategies
  • To work within the Brick and Wigan Deal principles


The focus of the Service Manager – Accommodation is to ensure smooth proactive service delivery to those individuals who require access to emergency accommodation safely and quickly. You must also be able to empower individuals we are accommodating to make sustainable yet robust transitions into more long term and safe accommodation. A key aspect of the role is to deliver a high quality offer of emergency accommodation, within a safe and supportive environment. Residents of the accommodation should be given key information so they are able to make informed decisions about their future and progression. A key part of the role will include staff management to empower residents to reach their potential through effective communication, partnership working and case management.


Queen’s Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies.


The Brick is committed to promoting a diverse and inclusive workplace, which attracts all candidates and signals our commitment to celebrate and promote diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements and support or staff from different backgrounds


*** We are a Christian Charity with Christian Values supporting the Wigan Community ****