Night Emergency Access Intensive Housing Manager  

Night Emergency Access Intensive Housing Manager

Salary: £28,303.43
Hours:42 hours per week on a rolling rota (working 12.5hr shifts from approx. 8:00pm until 08:30am)
Contract Length: Substantive
Holidays: 20 Days plus Bank Holidays (or a day in lieu of bank holidays worked)
Based At: Wigan
Responsible To: Operations Director
Accountable To: Queen’s Hall Action on Poverty Trustees
To Apply: Please enclose your CV along with a covering letter explaining why you feel you are perfect for this role. Please upload your documents here: https://hr.breathehr.com/recruitment/vacancies/33847
Closing Date: 5th February 2023
Interview Date: w/c 5th February 2023
Job Summary: The Brick is a small charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. We now are looking for an enthusiastic, proactive, and inspirational Emergency Access Intensive Housing Manager to join our team, a believer in the right to equal life chances with a passion to improve lives through collaboration and innovation.
Job Purpose: You will support the delivery and growth of the emergency accommodation facilities in Wigan and Leigh and build trusting relationships with those using the provision and key partners. You will effectively and efficiently provide a safe and secure place to stay. An important element in keeping people safe is ensuring that the environment and its cleanliness is maintained. You will identify needs and will liaise with key partners and services who will provide the appropriate support using a person-centred approach. You will recruit, train and support volunteers to assist in the Night Shelter delivery model. The overnight accommodation is part of a community hub model that will offer wrap around care and support to those homeless and most vulnerable in Wigan. Individuals who stay at the overnight accommodation will be offered an intensive support package by key partners, highlighting agreed actions for sustainable move on. As an overnight accommodation worker, your knowledge and understanding of those we look to house is critical in forming these holistic actions plans with support agencies. The intelligence you collect on shift will be an integral part of individual action plans used by agencies offering support. Operationally, you will manage a consistent flow of referrals to the overnight accommodation and manage the complex needs of those using the provision to ensure that throughout their stay they receive a warm welcome and equally a place where they feel safe. You will create an inclusive environment that promotes independence and build healthy professional relationships between the staff team and encourage and adopt practices to ensure social inclusion for all. Working in an asset-based way, you will recognise the strengths, skills and assets of people experiencing homelessness and work hard to build upon these assets, connecting them with their communities. You will work in close partnership with key services based at the hub to ensure every individual is receiving support through key agencies unique to them. You will be required to share information with relevant partners to allow for continued ongoing engagement. You will play a key role in sharing frontline experience and knowledge with others to contribute to the wider homelessness strategy in Wigan. Use of a car and full UK driving licence is preferred, as this role includes covering sites located across the borough although is not essential. DUTIES WILL INCLUDE: • Manage a 20-bed emergency accommodation provision. • Providing a safe and secure environment for residents • Take responsibility for incident management and reporting. • Take responsibility for raising and completing Safeguarding Tiers • Ensuring the safety and security of the premises • Ensuring that residents adhere to the rules and respect the rights of other residents, staff, and the premises. • Ongoing assessment of risk/managing risk • Relationship management between those using the provision and daytime staff and key partners. • Accurate record keeping and updating logs. • Keep accurate handovers and send in a timely manner. • Responsibility for stock management and control. • Complying with policy and procedures in line with safe working policies and following processes to refer concerns. QUALIFICATIONS AND SKILLS Suitable candidate must have: • The ability to recognise talents and work in an asset-based way. • An understanding of complex needs and experience of supporting vulnerable people to assist key support delivery partners. • A can-do attitude and willingness to undertake a varied workload. • A resilient nature and the ability to handle challenging behaviour. • The ability to work well in a multi-agency team. • The ability to show empathy while maintaining professional boundaries. • An understanding of the needs and challenges of homeless people, including those who have support needs including drug, alcohol, and mental health needs. • To work in a trauma informed way. • An awareness of key public health messages relating to contagious and spreadable disease • Qualifications in social care / health / counselling preferred. PARTNERSHIP WORKING The Brick is committed to delivering Wigan Council’s Deal approach and as such we are asking for applicants who adopt the 3 core behaviours: being positive, accountable, and courageous. We are looking for innovation and creativity, The Brick is not afraid to do things differently and pilot new initiatives to trial and test new ideas. OTHER Health and Safety In line with Health and Safety and Lone Working Policies, take reasonable care of personal health and safety and the health and safety of colleagues, volunteers and service users and other persons who may be affected by acts and omissions. Ensuring volunteers are following Health and Safety Procedures and all incidents or near misses are recorded and acted on appropriately. Reporting any incidents to relevant Manager. Diversity Understand and implement The Brick’s Equality and Diversity Policy Out of Hours This role is waking night shift role on a rolling rota. Be willing to undertake and assist in fundraising activities which may occur out of hours. To attend training when required during daytime hours. General To be responsible to Senior Management. The post holder will be expected to: Undertake a medical to ensure fitness for night working. Operate all financial procedures in line with Queen’s Hall Action on Poverty. Ensure that the Electronic Database Case Management System is always up to date. Perform any other duties consistent with the broad objectives of the post. Participate in individual performance review and respond to agreed objectives. Attend case management and managerial supervision as required. Attend and be an active participant in team meetings, team training and other internal meetings etc. Attend external meetings, forums, conferences, training etc. as required by Queen’s Hall Action on Poverty. Be aware of professional standards expected in the service, in terms of holistic person-centred delivery, required ongoing personal and professional development. Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations, and guidelines. Take responsibility for ensuring that legal obligations regarding information which is processed for both mentors and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Confidentiality Policies. Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. To undertake other such duties consistent with the post, as jointly agreed between the post holder and Queen’s Hall Action on Poverty To always deliver the service in line with and adhere to the Policies and Procedures To undertake other duties when required to aid in the smooth running of the Project. To promote good communication within The Brick and the Charity as a whole. To ensure good time management Queen’s Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults in line with our Safeguarding policies. We will carefully select, train, and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies.