Hours:37.5 hours per week
Contract Length: Permanent
Holidays: 24 Days plus Bank Holidays
Based At: Sites across the Wigan and Leigh Borough
Responsible To: Operations Director
Accountable To: Queen’s Hall Action on Poverty Trustees
To Apply: Please enclose your CV along with a covering letter to explain why you feel you are perfect for this role. Please upload your documents here: https://hr.breathehr.com/recruitment/vacancies/33427 Please do not register at the above link until you are ready to add your documents, once registered, you cannot amend your application or add any documents. Please apply early as we reserve the right to bring forward or extend the deadline for applications, so please get your applications in as soon as possible.
Closing Date: 19th January 2024
Interview Date: W/C 22nd January 2024
Job Summary: The Brick is a growing Charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering a personal transitions service, unique to every person because every individual is at the heart of their own transition.
The main role of the Senior Intensive Housing Manager is responsible for the effective operational management of our dispersed Emergency, Temporary and Supported Accommodation. You will manage two Intensive Housing Managers, each with a team of staff. You will have over sight of 50 units of accommodation spread across 8 sites.
Your key role will require you to work with your two intensive housing managers to ensure that legal compliance is adhered to such as health and safety, and housing law. You will work with your team to ensure minimum void lengths, manage the pathway for referrals, timeliness of assessments and ensure housing benefit is claimed for every eligible resident. You will be responsible for the monitoring of safeguarding, ensuring that all incidents and concerns are reporting in accordance with the safeguarding policy and that any actions have been allocated, completed and recorded. You will support and advise your teams with managing any complex needs of residents.
You will be highly motivated and maintain performance in line with agreed procedures and processes. You will strive to achieve the required outputs for the area of operation which includes void management and proactive rent monitoring and collection. You will be a driven individual taking new agreed initiatives with a forward-thinking attitude to minimise rent loss.
Job Purpose: Main Responsibilities.
• Effective management and development of the dispersed Emergency, Temporary and Supported Accommodation Projects under the remit of the role to ensure the delivery of the quality and financial objectives.
• To take prompt action on all void accommodation to ensure that they are let as quickly as possible, and within target times – working with other staff and agencies as necessary.
• Proactive management of accommodation to avoid the loss of income from void properties.
• To have oversight of allocations ensuring that all applications for accommodation are treated fairly and in accordance with the Charity’s policy and procedures. (All allocations to be jointly agreed with Leadership Team)
• Develop a mentoring programme engaging volunteers from the community and the residents from the accommodation, to nurture this development for continued success.
• Monitor the service’s budgets, including income and expenditure and highlighting problem areas as they arise.
• To ensure that the charity encourages and promotes diversity in all areas of policy and practice.
• To ensure an excellent level of support is provided to each resident in the accommodation provisions.
• Ensure that housing benefit where eligible is claimed for in a timely manner to maximise income.
• To ensure that residents have set up a personal account for charges and savings (Unify Credit Union for example)
• To assist in giving guidance and support to your teams when taking appropriate and timely action to deal with any breaches of licence agreements/tenancies and other contracts.
• To be proactive in taking appropriate action to deal with rent and service charge arrears.
• To liaise with the Maintenance Teams responsible for the individual properties to ensure that all repairs are reported accurately and timely and that the appearance and health and safety of the organisation’s properties are maintained to the highest standards.
• To ensure your residents are kept fully informed of changes and developments via face-to-face meetings, group resident meetings, notices, and phone calls.
Duties will include:
• To ensure accurate real-time record keeping in relation to lamplight and other sources of data collection.
• To ensure people are supported in a positive way by focusing on their personal development. The aim is to equip people with the skills and confidence to progress into independent living.
• To work as part of a team, internally and within the Greater Manchester Combined Authority, to achieve the best interests for each individual, liaising with other professional agencies and internal departments. To ensure every resident has identified future housing options and a co-produced action plan is in place to achieve this.
• To ensure that your teams help residents build an understanding of financial management in preparation for independent living, including focus on rent payment and budget creation.
• To ensure that your team work to provide an environment where individuals are safe, inspired, and motivated to engage to reach any goals they have set for themselves.
• To understand that individuals may have experienced tough life experiences and may require a greater level of understanding, thoughtfulness, and empathy.
• To work with the staff you manage to identify their abilities and provide development opportunities and training where appropriate.
• Ensure that privacy and dignity of staff and the people we work with is always maintained.
• Develop knowledge of local community resources
• Develop and maintain effective working relationships with other agencies including, but not limited to, housing agencies, social services, mental health team, tenancy support services and alcohol and drug services.
• Provide information requested by internal and external stakeholders accurately and on time.
• Attend fundraising events, external meetings, and case conferences about the service.
• Liaise with other managers of service providers, both statutory and non-statutory, to ensure that individuals can access and use all appropriate services to meet their needs.