Meet our Volunteer – Emma’s Story

How long have you been volunteering at The Brick?
I am quite new to The Brick only began volunteering in Feb 2018 and unfortunately have had to have some  time away due to family reasons. Can’t wait to come back though.

What is your volunteer role(s)?
I volunteer at the Wigan hub helping out with the evening meal and support service at the shelter.

What do you feel is the best bit of your volunteer role?
 I enjoy the interaction with both staff and those individuals using the services of The Brick. I find people who are there to be very interesting and I enjoy the feeling that I may have helped someone even if it’s to just take their mind of something that’s worrying them or helping complete any paperwork needed i.e. housing benefit forms etc.

Do you have a memorable event or anecdote in your time as a volunteer at The Brick that makes you feel good about being part of this organisation?
I just enjoy the atmosphere and feeling like I’m doing something positive to help people who need it.

What are your aspirations for the future within The Brick and in the wider world?
I would like to eventually become more involved in The Brick doing some more activities as well as helping in the evenings and to get more involved in the bigger picture of reducing homelessness in Wigan. Currently I work for the Jobcentre, however I would like to eventually move into working full time in a more hands-on front-line role in the community.

Do you have a word of encouragement for anyone considering joining The Brick as a volunteer?
I find volunteering at The Brick to be a positive, rewarding thing to be involved in and would say to anyone how humbling it is, and how much more appreciative you are of what people in your own community can go through.

The Brick Project offers a huge range of services to people who are homeless, in poverty or facing debt crisis. This includes Crisis Intervention, Hospital to Home, Asset Coaching and Wigan’s largest Foodbank. As its name suggests, it provides a safe, solid building block for people in crisis to begin rebuilding their lives.

The Brick Shop is a charity shop selling donated goods, often to people on low incomes. The shop gives clothes free of charge to people referred by Wigan Council. The shop is one of the main hubs within its community.


The Brick Works offers training to increase the employment opportunities for people who are unemployed for a variety of reasons. This may include homelessness or recently housed people referred.


The Brick Giving aims to put an end to poverty and homelessness in Wigan and Leigh. Our #BrickbyBrick campaign is working to raise £175,000 to purchase The Brick Works and make sure no one in our community is left behind.


The Brick Re-Use has been set up to help educate people in the Wigan Borough about recycling and re-use. We also turn unwanted goods into lovingly restored furniture for families in need.