Role Title: Volunteer Wellbeing Mentor
Responsible to: Training & Resources Manager / Volunteer Coordinator
Responsible for: Facilitating trainee, volunteer & staff memberships
Hours of Work: 4 or more hours per week
Location: The Brick Project & The Brick Works – Wigan
Main purpose of role
The Wellbeing Mentor role will promote the wellbeing of an individual via supporting their membership applications to local facilities such as gym and fitness clubs. The Wellbeing mentor will be the forward-facing point of contact for our trainees, staff and volunteers who are keen to enrol on our external programmes and schemes.
About the organisation
Queen’s Hall Action on Poverty (QHAP) is dedicated to delivering sustainable, quality and effective services to the people of Wigan and Leigh. QHAP is a Christian Charity and a Company Limited by Guarantee. Our services include
- The Brick Project; Crisis Intervention, Food Bank, Group Sessions & Training, Showers & Breakfast, Asset Coaching, Independent Living Mentors, Hospital to House
- The Brick Shops in Wigan & Leigh
- Emergency Access Accommodation
- Supported Accommodation
- Re Use and Recycle – Creative Space
- The Brick Works – Pre Loved Furniture, Bikes and Café – Hub for work experience & training
Our Organisation provides several homelessness services to the Wigan Borough.
- Meet with the individuals who are seeking membership to The Bricks wellbeing facilities at an agreed time and place
- Complete forms accurately with the individual ensuring GDPR regulations are met at all times.
- Liaise with the membership manager at the different partner facilities and chase applications
- Collect membership cards and paperwork and distribute accordingly in a time appropriate manner.
- Ensure the terms of membership are explained and understood by the individual applying
- Record stages of application onto Lamplight (software system) where appropriate.
- Market the memberships via posters across sites
- Be vigilant in reporting any Safeguarding concerns that arise in line with our Safeguarding Policies
- Maintain confidentiality of individuals
- Participate in initial and ongoing training
- Be responsible, as required, for health and safety issues, including Safeguarding and Lone Working policies.
- Monitor own wellbeing and capacity and draw on Brick support as appropriate
- Be a positive representative of The Brick and the Queens Hall Action on Poverty
Training and Support:
Induction training will be provided as well as ongoing training and support.
The Training and Resource Manager will conduct a full explanation of the role and give an overview of the programmes and opportunities before you commence this voluntary role.
Supervisions are not scheduled but we encourage you to request one with your team lead or Volunteer Coordinator at any point you feel this would be beneficial or as and when a concern arises.
QHAP will repay the cost of travel to and from your home address (within borough) for volunteering sessions.
The nature of the Volunteer Wellbeing Mentor is to support those transitioning from homelessness or a chaotic lifestyle embark on a more positive journey specifically via engaging on our wellbeing programmes. This role will also execute the same function for our staff and volunteer team members. It would be expected after training that the volunteer would be flexible regarding arrangements made and understand that the person led approach we adopt at The Brick often means meeting attendances might be irregular and plans may chop and change.
Knowledge, Skills & Qualities
- Non-judgemental asset based approach
- Understanding and kind with individuals using The Brick services, staff and other volunteers
- The ability to work well as part of a team and independently when necessary
- Reliability and commitment
- Basic numeracy/literacy and comfortable with using a computer and electronic form filling.
- Flexibility and willing to help in other departments
- Willingness to participate in relevant training and information sessions