SUPPORTED VOLUNTEER CO-ORDINATOR

Job Purpose: The Supported Volunteer Coordinator is responsible for recruiting, supporting and developing volunteers who may be furthest from the labour market, including people facing barriers such as homelessness, long-term unemployment, health challenges, disability, caring responsibilities or lack of confidence. The role ensures volunteering within the Multibank and Food Community is accessible, safe, meaningful and developmental, helping volunteers build confidence, skills and routines while contributing to the delivery of essential support for children and families experiencing poverty. Key Duties and Accountabilities Volunteer Recruitment and Coordination • Recruit and onboard volunteers from diverse backgrounds, including those referred through The Brick, employment support, health, or community partners • Match volunteers to appropriate roles within the Multibank, taking into account individual needs, strengths and aspirations • Coordinate volunteer rotas and attendance, ensuring safe and effective warehouse operations Supported Volunteering and Wellbeing • Provide 1-to-1 support to volunteers who require additional guidance, encouragement or adjustments • Create a welcoming, non-judgemental environment that promotes dignity and inclusion • Identify barriers to participation and work creatively to remove them (e.g. confidence, transport, routine, anxiety) • Support volunteers to build employability skills such as timekeeping, teamwork, communication and confidence Progression and Development • Work with volunteers to set personal goals and review progress • Signpost or refer volunteers to additional training, employability support or external services where appropriate • Support pathways into further volunteering, training or employment, where this is a volunteer’s goal Partnership Working • Build strong relationships with referral partners (e.g. employment services, health services, community organisations as well as The Brick’s own independent living mentors) • Provide feedback to partners on volunteer engagement and outcomes (in line with consent and data protection) • Contribute to reports and impact data demonstrating the social value of supported volunteering Safeguarding and Compliance Safeguarding & compliance • Ensure volunteering activities meet safeguarding, health and safety and risk assessment requirements • Maintain accurate volunteer records and monitoring data • Uphold organisational policies and values at all times Person Specification Essential • Experience supporting people who face barriers to work, volunteering or engagement • Strong interpersonal and communication skills • Ability to provide calm, patient and encouraging support • Organised, reliable and able to manage multiple volunteers • Commitment to equality, dignity and trauma-informed practice • Understanding of safeguarding and boundaries Desirable • Experience coordinating volunteers • Background in employability, adult learning, community work or health & wellbeing • Knowledge of barriers faced by people furthest from the labour market • Experience working in a charity, social enterprise or community setting Values & Behaviours We are looking for someone who: • Believes in people’s potential, even when confidence is low • Understands that progress is not always linear • Is empathetic, practical and solution-focused • Can balance compassion with clear boundaries and expectations Safeguarding The Brick is committed to safeguarding children and vulnerable adults. The successful applicant will be required to undertake appropriate background checks. To Apply: Please upload an application outlining why you would be an asset to our charity using this link: https://hr.breathehr.com/recruitment/vacancies/44637 Please apply early as we reserve the right to close applications as soon as sufficient applicants have been received Closing Date: 31st January 2026 Interviews: w/c 2nd February 2026 PARTNERSHIP WORKING The Brick is committed to delivering Wigan Council’s Progress with Unity approach and as such we are asking for applicants who are committed to delivering:  Create fair opportunities for all children, families, residents and businesses “Together, we will break down the barriers that create financial, health, education and environmental inequalities in our borough.”  Make all our towns and neighbourhoods flourish for those who live and work in them “Together, in genuine partnership with our residents and businesses, who know our communities best, we will help each town and neighbourhood in the borough to celebrate and maintain their identity whilst understanding and helping to achieve what is needed to thrive.” OTHER Health and Safety In line with Health and Safety and Lone Working Policies, take reasonable care of personal health and safety and the health and safety of colleagues, mentors and service users and other persons who may be affected by acts and omissions. Reporting any incidents and Safeguarding concerns in a timely and effective manner following the Wigan tier report system. Diversity Understand and implement The Brick’s Equality and Diversity Policy Out of Hours You will be expected to undertake work on weekends and evenings. Be willing to undertake and assist in fundraising activities which may occur out of hours. Promoting fundraising for the Charity To promote good communication within The Brick and the Charity as a whole. To ensure good time management Queen’s Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies. The Brick is committed to promoting a diverse and inclusive workplace, which attracts all candidates and signals our commitment to celebrate and promote diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and support or staff from different backgrounds.