By: thebrick On: May 27, 2019 In: Volunteer Comments: 0

Role Title: Food Bank Volunteer
Responsible to: Food Bank Coordinator/Volunteer Coordinator
Responsible for: Assisting in the operation of the Food Bank
Hours of Work: 3 or more hours per week
Location: The Brick Project, 10 Arcade Street, Wigan WN1 1LU.y

Main purpose of role

The Food Bank Volunteer Role is key to the success of the efficient running of the Food Bank. The Food Bank at the Brick Project provides food parcels from donated food for individuals with valid referrals from The Brick Project and those referred from partner agencies. The Food Bank is part of The Queens Hall Action on Poverty and The Brick Project. 

About the organisation

Queen’s Hall Action on Poverty (QHAP) is dedicated to delivering sustainable, quality and effective services to the people of Wigan and Leigh. QHAP is a Christian Charity and a Company Limited by Guarantee.   Our services include

  • The Brick Works
  • The Brick Shop
  • The ReWorks
  • The Brick Project – including food bank, outreach, crisis intervention and emergency access accommodation.

Our Organisation provides several homelessness services to the Wigan Borough.

Key Tasks:

  • Ensure that Food Bank is clean and tidy at all times and to actively participate in the cleaning rota and other duties such as monitoring and recording fridge temperatures etc.
  • To assist in the receipt, sorting and date checking of items
  • To answer the phone from Crisis Intervention and Reception team to take food parcel orders
  • Put standard food parcels together as per our requirements with a good use of initiative also
  • To bring food parcels into the Crisis Intervention arear or reception are and hand to the intended recipient
  • Attend review meetings as required
  • Participate in supervision meetings as required
  • Maintain confidentiality of individuals using the service
  • Participate in initial and ongoing training
  • Be responsible, as required, for health and safety issues, including safeguarding.
  • Monitor own wellbeing and capacity and draw on Brick Project support as appropriate
  • Be a positive representative of The Brick Project and the Queens Hall Action on Poverty

Training and Support:

Induction training will be provided as well as ongoing training and support.


Supervisions are not scheduled but we encourage you to request one with your team lead of volunteer coordinator at any point you feel this would be beneficial or as and when a concern arises.


QHAP will repay the cost of travel to and from The Brick Project for volunteering sessions.


The nature of the Food Bank Assistant is to develop a professional relationship with individuals, staff and other volunteers and offer practical help and support to the food bank team. It would be expected after training that the volunteer would commit to a regular session or sessions and the hours of those sessions subject to requested leave. Commitment is also expected with regards to attending supervision, team meetings and training as and when required. 

Person Specification

Knowledge, Skills & Qualities

  • Ability to use initiative
  • Non-judgemental approach
  • Friendly and kind with individuals, staff and other volunteers
  • The ability to work well as part of a team and independently when necessary
  • Reliability and commitment
  • Trustworthiness
  • Basic numeracy/literacy
  • Flexibility and willing to help in other departments
  • Willingness to participate in relevant training and information sessions

Please download the attached documents for more information and return completed application forms to

Download “Job Application Form” Job-Application-Form-The-Brick-.doc – Downloaded 2079 times – 1 MB


Download “Vision-and-Mission-statement-1.pdf” Vision-and-Mission-statement-4.pdf – Downloaded 1138 times – 473 KB