Team Lead Outreach Support Worker  

Job Purpose: The key role will be to lead a team to engage with individuals in the borough who are rough sleeping and support into emergency accommodation. The Post Holder will utilise their skills and experience to continue to work to and develop partnerships, develop specific referral pathways into accommodation and recovery services, gather intelligence, build trust and respect, and lead and contribute to extensive outreach within the community. The post holder will, in partnership with other existing services and organisations, identify barriers into accommodation and support and work on creating and delivering solutions to these barriers. The post holder will also focus on early intervention and prevention work engaging individuals who are at risk of rough sleeping. The Outreach and Engagement team will be responsible for contributing to the overall performance of the service to ensure that contractual output targets are achieved. They will also be required to record and input data and information in order that the service operates within contractual, administrative, and financial requirements. The post holder will be required to predominantly work across two operational sites in Wigan. The post holder will be expected to take responsibility for team development, identifying training needs and provide staff supervision and appraisal. DUTIES WILL INCLUDE: • Completion of rotas ensuring all shifts are covered – escalating any gaps to the service or on call manager. • Provide on the day leadership and management for the team, ensuring all work has been completed and recorded. • To manage referrals to emergency provisions • To provide case management supervision • To support the team to assess the needs of individuals sleeping rough and to provide them with realistic asset-based offers of support services/accommodation/reconnection in liaison with other agencies and specialist workers. • In the event of non-engagement with Outreach/Support services or consistent engagement in negative street activities to work collaboratively with Wigan Council, MASH (Multi Agency Safeguarding Hubs), Central Watch, PCSO teams, and other enforcement agencies where required, noting that The Brick aims to support individuals to achieve positive change. • To support the team to advocate, where appropriate, on behalf of people sleeping rough with external agencies regarding their welfare rights, Primary Health Care needs and other issues affecting their Health and wellbeing. • To take a pro-active role in promoting awareness of the Outreach service and related issues within the community and businesses of the Wigan borough. • Develop effective working relationships and links with other agencies including but not limited to housing agencies, social services, Mental Health Team, other Tenancy Support Services, Alcohol and Drug Services, Complex Needs Team, and Life Centre. • To manage and supervision the caseload of the Outreach team and ensure that data is accurately and securely recorded. • To take part in the evaluation and development of services within the Outreach Team and to attend external meetings and case conferences. • To ensure that regular case reviews are carried out within agreed timescales and that support and action plans are implemented and consistently high-quality case notes are recorded on Lamplight and other data base systems as required. • To carry out the required level of monitoring of individuals rough sleeping and that the appropriate monitoring information is available to the relevant agencies. To ensure accurate and up to date files on all people sleeping rough worked with are recorded on Lamplight and other Database systems as required. • This post holder is expected to travel the Wigan and Leigh borough at times. Own transport is desirable. • Always adhere to The Brick Policies and Procedures. • Cover for other members of the team and division as necessary. • Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development. • Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by senior members of staff. • Attend and participate in divisional and team meetings and other meetings as required.