Hours:37.5 hours per week across 5 days including one weekend every 4 weeks on a rota basis
Contract Length: Permanant
Holidays: 32 Days inclusive of bank holiday entitlement
Responsible To: Head of Housing
Accountable To: Queens Hall Action on Poverty Trustees
To Apply: Please enclose your CV along with a covering letter to explain why you feel you are perfect for this role.
Interview Date: 18/08/2025
Job Summary: The Brick is a growing Charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION for people experiencing homelessness and poverty by offering a personal led support plan, unique to every person because every individual is at the heart of their own transition.
This role exists to lead and manage a high-support accommodation service (14-20 beds) for people facing multiple and complex disadvantages, including experiences of mental health challenges, substance use, and dual diagnosis. The postholder will ensure that the service operates as a safe, empowering, and trauma-informed environment that promotes recovery, stability, and personal growth.
You will manage a team of Night Managers, Independent Living Mentors and Security on one site operating 24/7 365 days a year. With a strong emphasis on trauma-informed care, the Emergency Housing Manager will be responsible for upholding the highest standards of practice in line with organisational values, safeguarding protocols, and contractual obligations. Central to the role is ensuring that each resident receives personalised, holistic support that reflects their individual needs, aspirations, and strengths.
The postholder will work collaboratively with colleagues across The Brick, external partners, and local agencies to co-design and deliver a rich programme of on-site activities and specialist interventions. These will be responsive, inclusive, and tailored to the needs of the resident group, fostering engagement, improving wellbeing, and supporting men and women along their recovery journeys. The role requires a psychologically informed approach with a strong focus on harm minimisation, health interventions, and enabling sustainable outcomes through partnership working and the active involvement of the people we work alongside.
Job Purpose: The post holder will be expected to:
• Operate all financial procedures in line with Queen’s Hall Action on Poverty.
• Ensure that the Electronic Database Case Management System is always up to date.
• Perform any other duties consistent with the broad objectives of the post.
• Participate in individual performance review and respond to agreed objectives.
• To provide case management and managerial supervision.
• Attend and be an active participant in team meetings, team training and other internal meetings etc.
• Attend external meetings, forums, conferences, training etc. as required by Queen’s Hall Action on Poverty.
• Be aware of professional standards expected in the service, in terms of holistic person-centred delivery, required ongoing personal and professional development.
• Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations, and guidelines.
• Take responsibility for ensuring that legal obligations regarding information which is processed for both mentors and staff is kept accurate, confidential, secure and in line with the Data Protection Act 2018 and Confidentiality Policies.
• Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
• To undertake other such duties consistent with the post, as jointly agreed between the post holder and Queen’s Hall Action on Poverty
• To always deliver the service in line with and adhere to the Policies and Procedures
• To undertake other duties when required to aid in the smooth running of the Project.
• To promote good communication within The Brick and the Charity as a whole.
• To ensure good time management
Good Practice Queen’s Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train, and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection. policies. The Brick is committed to promoting a diverse and inclusive workplace, which attracts all candidates and signals our commitment to celebrate and promote diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and support or staff from different backgrounds.
